Black’s Law Dictionary defines Adjudication as the legal process of resolving a dispute. The formal giving or pronouncing a judgment or decree in a court proceeding; also the judgment or decision given.
In Consumer Complaints handling, the process of adjudication starts after efforts to arrive at an amicable settlement have failed during the Mediation stage, the Complainant may opt to pursue his/her consumer complaint further by filing a formal complaint with the Adjudication Division.
Once the essential requirements have been complied, the complaint will then be assigned to the Adjudication Officer who will be tasked to adjudicate on the consumer complaint by ordering the filing of the respective position papers from the parties within ten (10) working days from receipt of the notice/order. Once the position papers have been submitted, the Adjudication Officer will determine whether or not the complainant is entitled to the remedy of Repair, Replace, or Refund and may also impose the appropriate administrative penalty or sanction prescribed by applicable laws/regulations if necessary.
