A “Consumer Complaint” (Formal Complaint) filed for the purpose of adjudication under Section 1, Rule IV of Department Administrative Order No. 20-02 refers to the “written allegation of the violations of the Consumer Act of the Philippines or any Trade and Industry Law arising from a consumer transaction”. A Consumer Complaint contains the following: a detailed narration of facts surrounding the consumer transaction, names and addresses of the parties, the cause or causes of action of the Complainant against the Respondent relating to the alleged law violated or any specific provision thereof, the relief sought, a Verification and Certification Against Non-Forum Shopping and such other pieces of evidence to support the Complainant’s allegation (Section 1.1; Rule IV of Department Administrative Order No. 20-02)