Consumer complaints involving consumer products not falling under the jurisdiction of the Department of Health and the Department of Agriculture referring to the following provisions of the Consumer Act of the Philippines:
- Consumer Product Quality and Safety
- Deceptive, Unfair and Unconscionable Sales Acts/Practices
- Violation for printing “No Return. No Exchange” in the receipts
- Chain Distribution Plans or Pyramid Sales Schemes
- Consumer Product and Service Warranties
- Labeling and Fair Packaging
- Liability for Product and Services
- Misleading Advertisement and Fraudulent Sales Promotion Practices
- Regulation of Repair and Service Firms
For other consumer concerns, please refer to the matrix below:
Matrix of Consumer Agencies and Areas of Concern
Specific Concern | Agency Concerned |
---|---|
Telephone rates, cellphones, TV, radio broadcast, and internet | National Telecommunications Commission (NTC) |
Adulterated livestock feeds, vaccines, pharmaceuticals and biologics | Bureau of Animal Industry (BAI) – Animal Feed Standard Division and Laboratory Services |
Pet animals | Bureau of Animal Industry (BAI) – Animal Health Division |
Fertilizer and pesticide | Department of Agriculture (DA) – Fertilizer and Pesticide Authority (FPA) |
Rice | National Food Authority (NFA) |
Processed and unprocessed meat and dressed chicken | National Meat Inspection Service (NMIS) |
Fruits and Vegetables | Bureau of Plant and Industry (BPI) |
Banks, non-bank financial institutions, pawnshops, and credit cards | Bangko Sentral ng Pilipinas (BSP) |
Prices of coconut oil, husked nuts, and fresh young coconuts
Quality standards of coconut-based products |
Philippine Coconut Authority (PCA) |
Sugar quality and price | Sugar Regulatory Administration (SRA) |
Quality/price of the liquefied petroleum gas (LPG) and liquid fuels | Oil Industry Management Bureau (OIMB) |
Electricity | Energy Power Industry Management Bureau (EPIMB)/Department of Energy-Consumer Welfare and Promotion Office (DOE-CWPO)/Energy Regulatory Commission (ERC) |
Forest and forest-based products | Department of Environment and Natural Resources (DENR) |
Ozone-depleting substances | Department of Environment and Natural Resources (DENR) |
Life and non-life insurance claim, pre-need plans such as educational, pension and memorial | Insurance Commission (IC) |
Mutual funds (investment); financing/lending; listed companies, registered issuers of securities (time sharing) | Securities and Exchange Commission (SEC) – Corporation Finance Department |
Claim for insured deposit; follow-up status of claim for insured deposit; queries on deposit insurance coverage, other bank related issues/concerns i.e. unserviced withdrawals, ATM problems, etc. | Philippine Deposit Insurance Corp. (PDIC) |
Manufactured products | Department of Trade and Industry (DTI) |
Hospitals and doctor’s services, processed foods, drugs, cosmetics, and medical services or household products with hazardous substances | Department of Health (DOH), Center for Health Development Metro Manila, and Food and Drug Administration (FDA) |
Fish and fishery products | Bureau of Fisheries and Aquatic Resources (BFAR) |
Food in restaurants, eateries and sidewalk vendors as well as on regulation of practice relative to weights and measures | City Health Office of the concerned Local Government Units (LGUs) |